Yello Automotive Privacy Policy
What Information We Collect
We may collect the following types of information when you rent a vehicle, contact us, or use our services:
- Personal details (name, phone number, email, address)
- Identification documents (national ID, passport, driver’s license)
- Payment details (Mobile Money number, bank info – not stored)
- Rental details (car type, booking date, duration, preferences)
- Location data (if using GPS-enabled vehicles or delivery services)
- Feedback, complaints, or communications
How We Use Your Information
We use your information to:
- Process bookings and deliver requested services
- Verify identity and eligibility to rent
- Contact you about your rental or account
- Handle emergencies, insurance, or support issues
- Improve our services and customer experience
- Send occasional promotions or service updates (only with your consent)
How We Protect Your Information
We take data protection seriously. We use:
- Secure platforms for payments and customer records
- Strong internal access controls (only authorized staff can access data)
- Encryption where necessary
We never sell, trade, or rent your personal information to third parties.
Who We May Share Your Information With
We only share your data with:
- Law enforcement, if legally required
- Insurance companies (for claims or coverage)
- Trusted partners who help us deliver services (like vetted drivers)
All partners are expected to comply with strict privacy and data security standards.
Your Rights & Choices
You have the right to:
- Access, correct, or update your personal information
- Request that we delete your information (unless legally required to keep it)
- Opt out of marketing communications at any time
To request changes, email us at info@yelloautomotive.com
Cookies & Online Tracking
Our website may use *cookies* to improve user experience and collect anonymous usage data. You can control or disable cookies in your browser settings.
How Long We Keep Your Information
We retain customer data only as long as needed:
- For legal or regulatory compliance
- For active rentals or accounts
- For insurance or dispute resolution purposes
After that, we delete or securely archive it.
Contact Us
Questions or concerns about this privacy policy?
Reach out to us:
Email: info@yelloautomotive.com
Phone: +233 57 580 4696
Office: 4th CL, Dansoman Roundabout, Accra-Ghana